Greater Pensacola Chamber of Commerce Director of Special Program and Events
Position Description: Overview: The Director of Special Program and Events will be responsible for managing the Chamber’s annual programs and events. The Director will ensure that these events are successfully planned, organized, and executed. In addition, the Director will manage the Chamber’s Leadership Pensacola (LeaP) program and any other programs approved by the Chamber or Chamber Foundation. The Director will work with the Chamber’s Membership Team on the development and implementation of the Chamber’s Membership Plan. The Director will take on a visible role in the community by representing the Chamber at various community events.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.
Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
Preferred bachelor’s degree in an appropriate area of specialization and two years of experience; or high school diploma and four years of experience in related field.

Computer Skills
To perform this job successfully, this position should have knowledge of Windows XP (at a minimum); all aspects of the Microsoft Office Suite (Word, Excel, Power Point, Outlook, etc.) version 2007, 2010 preferred; ChamberMaster (Chamber database); Adobe; and the ability to navigate the Internet.

Job Knowledge/Skills:
Excellent customer service and interpersonal skills (active listening, conflict resolution).
Excellent written and verbal communication skills.
Strong organization and self-management skills; self-motivation.
Ability to prioritize and manage multiple projects effectively.
Experience with customer relationship management (CRM) or client-retention strategies.
Experience with membership/customer management software highly desired.
Ability to work in teams and independently.
Volunteer management experience.
Ability to consistently meet project deliverables and deadlines.

Physical Demands
The work environment is in an office setting, primarily sitting at a desk in front of a computer for long periods of time and involves frequent interaction with other staff members and customers. Work performed may be frequently disrupted by phone calls, staff, customer, and volunteer visits. The noise level in the work environment is usually moderate.

Essential Job Functions

  • Work with the Chamber’s Membership Team to develop and implement the Membership Plan. The Membership Plan will include overall goals for membership numbers and revenues, strategies for reaching those goals, and include an overall retention strategy.
  • Schedule, plan, and manage the Chamber’s annual special events including, but not limited to, the Annual Meeting, PACE Awards, Legislative Luncheon, and other special events scheduled throughout the year.
    Manage the Chamber’s Leadership Pensacola (LeaP) program, LeaP Alumni, and any other programs approved by the Chamber or Chamber Foundation Board of Directors.
  • Directly report to the Vice President of Membership and Operations and keep the VP appraised on all events and programs.
  • Attend and represent the GPC at events, committees, forums and meetings of significance to establish an active Chamber presence in the Pensacola community.
  • Be prepared to regularly and effectively communicate the mission of the Chamber, the programs this position is responsible for, and the progress the Membership department is making.
  • Serve in a support role for the Chamber’s monthly membership meetings.
  • Attend and report to the various GPC Boards and Committees as needed.
  • Ensure effective communication between Chamber Staff and Committees.
  • Work with GPC Foundation on programming and initiatives as needed.
  • Assist with special projects as needed.

Compensation: Based on qualifications and experience.

How to Apply:
Director of Special Programs & Events
Greater Pensacola Chamber
890 S. Palafox St. Ste. 202 Pensacola FL 32502
(850) 438-4081
(850) 438-6369
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